How we work
Five commitments built into how we work.
Each one is part of how the operation runs, on every shipment. Read them, then hold us to them.
Quotes are guaranteed.
Carrier and port charges move with the market. Nothing changes on a shipment you already booked.
Every Dapex quote is guaranteed. Pickup, inland trucking, dock receipt, ocean freight, ISF filing, AES filing, BL fee, export documentation, all itemized, with a validity period. Within that period, the number on the quote is the number on your bill.
The line items split two ways.
Guaranteed by us. Locked for the validity period.
- Warehouse: receiving, handling, container loading
- Documentation: ISF, AES, HBL, export docs
- Dispatch
Once we set your rate, it is guaranteed across your shipments. The quoted amount and the billed amount are the same.
Set by carriers, ports, and government. They move with the market.
- Inland trucking (moves with season, lane, and fuel)
- Ocean freight
- Fuel and bunker surcharges
- Carrier origin port charges
- Origin THC
- CBP customs exam, when one is ordered
- Terminal and other third-party charges
When one of these changes, your account manager tells you the updated rate and the reason before your next booking. The change applies to bookings made after that notice. A shipment already booked runs at the rate in effect when you booked it.
What the quote does not cover
Destination charges are not ours to quote. Local terminal handling, chassis fees, demurrage and detention if clearance is delayed, import duty, VAT, and country certificates (SABER PCoC/SCoC for Saudi Arabia, ECTN where required, Form M and PAAR for Nigeria, ASEZA marking for Aqaba transit). Your clearing agent invoices those at destination.
Why this matters
“Quoted X, billed Y” is the most frequent complaint in this industry. The rate we quote goes into your own numbers. A surprise on the invoice comes out of your margin.
Dedicated account manager, start to finish.
Your representative at Dapex, from quote to BL. Direct phone, WhatsApp, and email on every quote and every pre-alert.
Your account manager is assigned on day one. They quote you, own every shipment on your account, and answer WhatsApp during your business hours. Dispatch, the warehouse, the documentation department, the billing department, and the title team do their parts in the background. You deal with one person, and that person works for you: chasing the title, pushing the booking, getting your questions answered.
Account managers
Your account manager works in your language.
Adnan Bnalwan
English, Arabic
Murad Esenov
English, Russian
Sam Hamdi Ahmed Ali Al-Ahgeri
English, Arabic
Armando Zulian
English, Spanish, Portuguese
Why this matters
Every milestone, from auction pickup through sailing, is logged in our system and visible to the whole team. Your account manager owns every shipment for you. One person is accountable for your freight, and the system and paperwork behind them mean nothing is left to memory.
Every step is documented.
Receipt photos, the condition report, and every document on the file are posted to MyDapex within one business day.
Three points on every vehicle where we record what we see.
At auction pickup
Our driver photographs the vehicle at the auction yard from all sides.
At warehouse receipt
Photos plus a written condition report when the vehicle reaches our facility. The report is available to you in MyDapex.
At container loading
Photos of the vehicle secured inside the container, once blocked, braced, and sealed.
Alongside the photos, the paperwork: title, bill of sale, AES and ISF filings, HBL, commercial invoice, packing list. Each one is available to you in MyDapex.
You can check the status at any time and raise anything that looks wrong before the vessel sails. If a claim comes up at arrival, the receipt photos and condition report show how the vehicle looked when we received it. Forward them to your consignee as proof of condition.
Why this matters
Damage claims stall on one question: who had the car when it happened. Photos and a written report at every handoff answer it before anyone asks.
Fast release of your shipment.
We bill what we quoted. No Dapex extra fees appear without your approval.
When your payment arrives, we authorize release of your cargo right away. Our final bill mirrors your quote.
If a pass-through charge comes up (a carrier surcharge, a port event, a CBP exam), we tell you the source and the reason before it goes on your invoice. If a charge reaches your invoice that you were not told about first, we remove it.
Why this matters
The most expensive trick in this industry is the container held at destination until the customer pays a charge nobody mentioned. We have no destination-side clearing operation, so there is nowhere for that charge to come from. On our side, the invoice is the quote.
Proactive approach.
Shipment status is live in MyDapex. When something needs your attention, your account manager reaches you first, with time to make a decision.
Every active shipment updates in real time in MyDapex: pickup, receiving, loading, booking, sailing, arrival. You see the status as it changes, without having to ask.
Some changes need a decision from you. A vessel reroutes and the arrival date moves. Customs pulls a container for an exam. A carrier changes a rate before your next booking. For those, your account manager contacts you as soon as we know, ahead of any deadline, with what changed, what it means for your shipment, and your options. You decide with time on your side.
Why this matters
Changes are part of shipping. What costs money is a decision made late or made for you. With us you make yours early, based on facts.
Here is what makes the five commitments real.
Each of these is something you can check.
MyDapex
Live tracking, photos, condition reports, documents, and messaging with your account manager.
RegisterSample documents
Redacted HBL, arrival notice, commercial invoice, itemized quote, pre-alert pack.
View samplesTitle team
Validation, tracing, and hands-on help with lien releases and duplicate titles.
Auto export servicesDirect carrier contracts
Two decades of bookings with Maersk, MSC, CMA CGM, Hapag-Lloyd, COSCO, and OOCL on container, and Höegh, Wallenius, ACL, Sallaum, K Line, and Grimaldi on RoRo.
Carrier relationshipsWholesale program
The ongoing account structure that lets us keep one account manager per dealer and hold rates across shipments.
Wholesale programNetwork and team
Six US warehouses: NY/NJ, Savannah, Miami, Houston, Long Beach, Seattle. Account managers in English, Arabic, Russian, Spanish, and Portuguese.
The teamWant to see a quote?
Tell us what you're shipping and where. Your account manager returns an itemized quote.